Request deletion of your FendoMoney data
You can ask FendoMoney to delete some or all of the personal data we hold about you without closing your account. Closing your account is a separate action; see Delete account if that is what you need.
How to request deletion
- 1.Email privacy@fendomoney.com from the address registered on your FendoMoney account.
- 2.Use the subject line “Data deletion request”.
- 3.Say whether you want some data removed or as much as the law allows, and name the account email so we can find your record.
We process requests manually and respond within the timeframe required by applicable law. You do not need to close your account to make this request.
What we can delete
Where the law allows, we can clear or stop using data that is not required for compliance. That typically includes marketing and reminder preferences, push notification tokens, device binding used only for session security, and other optional profile details that are not part of your identity or transaction history.
What we keep, and for how long
Nigerian anti-money laundering law requires us to retain identity verification records (including KYC check results) and transaction and AML screening records for five years from the relevant event. Read notifications are removed after 90 days. Other account data stays while your account is active, and for a reasonable period afterward where needed to resolve disputes or meet legal obligations. Full detail is in our Privacy Policy.